Summary

Patient Business Services is seeking a Patient Accounts Representative II who will serve as a customer service representative and will become an expert in collecting bad debt from patients.

The candidate should have the ability to address complicated patient accounts. The candidate must be able to work independently, be highly accountable for meeting Customer Service standards, and will be a key member of the team who can juggle competing priorities to bring accounts to closure by working with the follow up section, clinical departments and Customer Service team members.

This position may convert to a remote work arrangement after the completion of training.

Job Duties

• Contacts patients with large bad debt that have an upcoming appointment.
• Reviews the account to attempt to update insurance; sets up a payment plan or collect the dated balance.
• Collects dated balances ass part of a College-wide initiative to improve collections.
• Recognizes accounts that need additional follow up to ensure balances are the responsibility of the patient.
• Collects dated balances as part of a College-wide initiative to improve collections.
• Assists the department to focus on improving all parts of the revenue cycle.
• Recognizes accounts that need additional follow up to ensure balances are the responsibility of the patient.
• Works well the members of the Patient Accounts Representative team.
• Works closely with clinical departmental contacts, such as clinic managers.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Patient Account or Coding certification.
• Experience in a customer service role with revenue cycle experience.
• Excellent communication skills.
• Passionate about interacting with patients.