Staffing Specialist

City of Hope

Duarte, CA

Job posting number: #7092504 (Ref:10014932)

Posted: January 19, 2022

Application Deadline: Open Until Filled

Job Description

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s leading cancer centers that develops and institutes standards of care for cancer treatment.

Position Summary:

Coordinates activities to ensure appropriate staffing for patient care areas, including development of schedules, processing of approved vacation and holiday time, receiving and covering sick calls, timely cancellations of per-diem staff, and floating of staff as appropriate to current competencies and certifications.  Maintains data and records and statistical reporting in the overall staffing effort.

Essential Functions:

Coordinates activities to ensure appropriate staffing for patient care areas, including development of schedules, processing of approved vacation and holiday time, receiving and covering sick calls, timely cancellations of per-diem staff, and floating of staff as appropriate to current competencies and certifications.  Maintains data and records and statistical reporting in the overall staffing effort.

Essential Functions:

    Provides services that are accurate, reliable, courteous and timely.

  • Supports the efforts of all care providers to deliver quality care.
  • Demonstrates competence appropriate to their role and function.
  • Demonstrates understanding of all professional and regulatory standards.
  • Collaborates with colleagues to provide sound decision-making.
  • Communicates effectively with all customers and colleagues to meet organizational goals.
  • Maintains current knowledge, skills and competencies through involvement in professional continuing education activities.
  • Uses resources efficiently.
  • Fosters involvement in performance improvement activities to promote continuous improvement in care delivery.
  • Demonstrates assimilation of core organizational values within own performance.
  • Prioritizes work and provides prompt and efficient service.  Maintains a high level of quality.
  • Participates in departmental and hospital performance improvement activities.
  • Participates in staff in-service and education of newly implemented processes, spreadsheets and computer systems.
  • Communicates effectively with all levels and ages of staff.  Fosters the development of teamwork within the department while meeting the needs of the department being served.
  • Handles telephone calls; exercises judgment as to the urgency or other nature of the calls; directs calls to appropriate personnel.
  • Maintains a clean and orderly work environment.
  • Utilizes proper judgment in decision-making.
  • Demonstrates a positive a positive image.

Basic education, experience and skills required for consideration:

  • High school or equivalent
  • Post high school vocational/specialize training
  • Experience may substitute for minimum education requirements
  • 3 years related experience preferably within a medical and/or research environment

Additional Information:

To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021.  Compliance is a condition of employment.



City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.


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