Thousand Oaks, CA
Job posting number: #7196897 (Ref:10023526)
Posted: November 30, 2023
Salary / Pay Rate: $20.81 - $24.97 / hour
Application Deadline: Open Until Filled
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
We have an exciting opportunity to join this team and the successful candidate will answers telephone, screen and direct calls. Attend to visitors and deal with inquiries on the phone and face to face. Register patients, retrieve medical records as needed for hospital follow-up. Confirm patient appointments, checking in/out all patients, task messages from/to staff and physicians, schedule all patient appointments (hospital and office follow-ups), collect co-payments and process all payments in designated system. Check incoming and outgoing mail, check and clear incoming faxes, verify insurance eligibility as needed. Complete all physician orders, schedule all test and diagnostic studies ordered. Obtain authorizations as needed and link authorizations to visits, tests or procedures. Verify any changes to patient demographics, update insurances at each visit.
The Receptionist will provide care in the City of Hope COMPASS (Cancer Outreach through Mobile Prevention And Screening Services) clinics in Southern California. COMPASS is a novel, interprofessional mobile ambulatory care program that aims to improve comprehensive cancer prevention and early detection across numerous Southern California communities, mostly in asymptomatic community members. The program provides patient navigation from screening through definitive diagnosis and into treatment as necessary. COMPASS is funded through City of Hope, various grants, and generous philanthropic donations.
As a successful candidate, you will:
- Handles all incoming calls from the company’s main telephone system. Ability to take and relay messages; provide information to callers.
- Responsible for sending out and receiving packages from deliveries.
- Greet visitors entering the organization and direct them to the correct destination.
- General administrative and clerical support from the different departments of the organization.
- Maintains a pleasant appearance of the reception area and lobby.
- Maintains a positive image when dealing with department personnel and other City of Hope employees.
- Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
- Performs other related duties as assigned or requested.
Your qualifications should include:
- High School or equivalent
- Minimum of one (1) year customer service experience.
- As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.
- This position is represented by a collective bargaining agreement
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Salary / Pay Rate Information:
Pay Rate: $20.81 - $24.97 / hour
The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.