Lead Phlebotomy Technician
Job Description
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As a Phlebotomy Technician, you will work with patient services to perform blood collection and related tasks. Your primary duties will include:
• Performing specimen processing and sending out tasks for all specimen types.
• Picking up and delivering blood, other sample types, and lab supplies to appropriate areas.
• Communicating information to the correct personnel.
• Greeting customers and providing a positive patient service experience.
• Following venipuncture procedures and maintaining appropriate log sheets.
The ideal future caregiver is someone who:
• Currently is certified as a Formal Phlebotomist.
• Comes to work with a willingness to learn and grow.
• Works positively in a close-knit, team-building environment.
• Provides empathetic and patient-centered care.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
- Handles internal and external customer service issues/concerns and initiates any necessary follow-up.
- Communicates to the staff all procedural changes and/or problems which are pertinent to the delivery of healthcare at the direction of the Supervisor.
- In absence of Supervisor or Team Leader, serves as the point person for problem resolution in a timely manner.
- Collects blood samples from all patients using venipuncture or capillary puncture techniques.
- Interprets physician's orders for sample collection.
- Instructs patients in the proper technique for collecting various specimens.
- Processes specimens and enters results for tests referred to reference laboratories.
- Delivers all samples collected to the Laboratory Accession Area for processing.
- Ensures the patient's safety; attends to any patient who faints or becomes ill.
- Coordinates orientation and training schedules, assists Supervisor/Team Leader to ensure that the section is in compliance with accrediting and regulatory agency standards and safety guidelines.
- Assists in the training of phlebotomy students, and the orientation of new employees.
- Maintains a high level of accuracy in all activities.
- Participates in and/or conducts in-services and continuing education programs.
- Attends workshops, seminars and lectures to keep current on new procedures and equipment.
- Maintains inventory system for Laboratory stock area.
- Knowledgeable of, and able to complete all duties assigned in LIS and HIS (SMS), including patient registration (if applicable), test ordering, report printing, and result review.
- Maintains inventory control for the Outpatient Drawing Area.
- Other duties as assigned.
Education:
- High school diploma or GED required.
- Associate’s Degree preferred.
Certifications:
- General laboratory: Certified in phlebotomy, preferred.
Complexity of Work:
- Requires critical thinking skills, decisive judgment and the ability to work unsupervised or with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Work Experience:
- Minimum of two years recent experience in a clinical laboratory. Hospital experience preferred.
- Demonstrated leadership experience.
- Previous training experience required.
- Proficient with infant and pediatric phlebotomy.
Physical Requirements:
- Light lifting and carrying, under 15 lbs.
- Use of fingers and both hands required.
- Walking, standing and bending.
- Ability for rapid mental and muscular coordination simultaneously.
- Ability to differentiate color, hue, saturation and tones.
- Must have depth perception.
- Ability to communicate and exchange accurate information. In some positions, this includes receiving and recording information from patients at their bedside.
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
By embracing and understanding the diversity EVERY ONE brings, Cleveland Clinic has created an inclusive culture that promotes innovation, growth, and new ideas. This has enhanced our ability to attract the best global talent to provide the best patient experience possible. Cleveland Clinic is pleased to be an equal employment/affirmative action employer: Women/Minorities/Veterans/Individuals with Disabilities. Smoke/drug free environment.
