Senior Lobby Ambassador

City of Hope

Duarte, CA

Job posting number: #7239123 (Ref:10025391)

Posted: April 25, 2024

Salary / Pay Rate: $22.66 - $29.51 / hour

Application Deadline: Open Until Filled

Job Description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Sr. Lobby Ambassador assists with meet and greet, mobility, wayfinding, directions, transportation via electric cart, and connecting patients and families to City of Hope resources. The Sr. Lobby Ambassador is the liaison between the valet parking area and the patient registration area and/or hospital destination of the patient. The Sr. Lobby Ambassador is also responsible for training new employees.

As a successful candidate, you will:

  • Meet and greet patients and assist with general information and directional assistance.
  • Communicate with other staff and drivers frequently.
  • Practice preventative safety procedures.
  • Train new lobby ambassadors according to the standards set forth by the department.

Your qualifications should include:

  • High school diploma or equivalent
  • Three years of experience in a customer service role with at least two years providing face-to-face customer service.
  • Current CA Driver’s License
  • CPR certification

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Salary / Pay Rate Information:
Pay Rate: $22.66 - $29.51 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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