Job Description

Job Summary
You will manage and enhance the systems that power course waivers, admissions assessments, and support platforms to ensure a seamless and equitable experience for students and staff. This role blends UX and technical expertise with academic insight, enabling you to design systems that are both reliable and intuitive.

You'll also lead and/or assist with other technical systems, handle occasional transactional ticket work, and use data to help leaders guide decisions. As a strategic partner and translator between technical and non-technical communities, you'll help shape technology solutions that advance the university's mission.

For a full job description, please visit the link here.

Who We Are
The School of Information is a progressive, interdisciplinary professional school that offers five academic programs. UMSI delivers innovative, elegant and ethical solutions connecting people, information and technology. The school was one of the first iSchools in the nation and is the premier institution studying and using technology to improve human computer interactions. Our school mission is to create and share knowledge so that people will use information ? with technology ? to build a better world.


The UMSI IT unit is designed to provide rapid services and data to internal stakeholders at the University of Michigan. The unit is responsible for all non-hardware infrastructure, such as educational technologies and data flows between University systems, 3rd parties tools, and collaboration with campus partners. Following agile development processes, we aim to delight our clients with the innovative solutions and services purchased or built by UMSI to meet their needs.

Why Work at Michigan?
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off (Vacation, Holidays, Season Days, Family Leave)
A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting
Many choices for comprehensive health insurance
Dental and vision insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Tuition support program
Responsibilities*
Manage and maintain academic IT systems (e.g., course waivers, admissions assessments, intranet) to ensure reliability, accessibility, and continuous improvement.
Serve as Product Owner, defining functional requirements, prioritizing enhancements, and guiding system development to improve the user experience for students, staff, and faculty.
Supervise and coordinate temporary staff and support teams involved in system operations, ticket management, and workflow optimization.
Collect, analyze, and interpret data from multiple sources to provide actionable insights that inform decision-making and support institutional goals.
Collaborate and communicate effectively across technical and academic units to align system functionality with user needs and advance innovation.
Required Qualifications*
Bachelor's degree in Information Science, Computer Science, Data Science, or a related field, or equivalent combination of education and experience.
At least 2 years of prior experience as a Technical Product Owner, with demonstrated success managing technical platforms from vision through delivery.
Experience managing or supporting assessment systems, Jira platforms, or other enterprise-level academic technologies.
Proven ability to analyze and interpret large datasets, and to build clear, actionable reports for decision-making.
Strong communication skills, with the ability to translate between technical and non-technical audiences and build effective cross-unit partnerships.
Demonstrated understanding of user experience (UX) principles and the ability to apply them in designing or guiding technology solutions.