Job Description

Job Description
This position is for an experienced networking expert in deploying, managing, and evolving wired and wireless network projects and solutions across a production network enterprise architecture. Deploys and manages wired and wireless network projects and solutions across a production network enterprise infrastructure. Operates independently for all sizes of systems, networks, and/or databases. Works as a team member under the direction of senior staff for large-scale projects, new implementations, system upgrades, etc. Work is completed with minimal oversight with a high level of accuracy and quality. Provides direction and support to junior staff. Must have the ability to learn, implement, and operate new technologies. These positions will participate in on-call rotation. The on-call support covers non-business hours including the week-end. On-call support is for one week and may be required for three to four weeks within a year.

Responsibilities
Infrastructure Design & Deployment: Design, implement, and maintain high-performance enterprise network infrastructure, including routers, switches, VPN systems, firewalls, and Virtual Private Clouds (VPCs).

Performance Monitoring & Risk Mitigation: Actively monitor network telemetry to defend the environment, identify risks, and improve overall functionality and capacity.

Project Life Cycle Management: Lead and support network infrastructure projects through all phases—discovery, design, implementation, and closure—ensuring all wired and wireless requirements are met.

Security & Compliance Enforcement: Research and evaluate emerging networking technologies and threats to safeguard the availability, integrity, and confidentiality of the university’s enterprise systems.

Advanced Troubleshooting & Support: Proactively triage and resolve tier-2/3 support requests for wired and wireless services via the service management system or direct instruction.

Stakeholder Collaboration & Reporting: Coordinate with internal and external stakeholders for planned or unplanned service disruptions and publish routine progress reports and updates.

Technical Documentation: Maintain accurate and available technical records, including network topology diagrams, as-built documentation, hardware inventories, and databases.

Collaborate with on- and off-campus partners during planned or emergency outages.

Ensure network services meet high standards of reliability, scalability, and security.

Qualifications
Required Qualifications



Education: Associate's Degree in a related field or equivalent related experience.
Experience: Four (4) years of direct industry-related experience in network administration and/or network engineering.
Knowledge, Skills, Abilities:
Strong ability to work independently of direct supervision and in line with strategic direction.

Intermediate ability to manage projects.

Strong verbal and written communication skills.

Intermediate working knowledge of networking concepts: WAN/LAN, DNS/DHCP, Layer 3/2, TCP/IP, Wi-Fi, firewalls, and security policies such as access control lists.

Ability to glean network requirements from users, technical and conceptual drawings.

Intermediate working knowledge of network infrastructure and supporting systems: routers, switches, wireless controllers, wireless access points, IDS/IPS, gateways, firewalls, NAC, virtual private clouds, structured cabling.

Strong working knowledge of Microsoft Azure networking services.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.



Preferred Qualifications



Education:
Bachelor’s degree
Professional certifications such as CCNA, CCNP, ACMA, ACMP, AZ-500, AZ-900, Security+
Experience:
Experience in large-scale campus network environments supporting any of the following: wireless, firewalls, virtual cloud networks.
Experience with hybrid cloud infrastructure.
Experience with security networking to include firewalls, VPNs, vulnerability management.
Experience in networking and advanced network engineering.
Knowledge, Skills, Abilities:
Ability to effectively perform in a hybrid environment.

Intermediate working knowledge of automation tools and their application to this role: scripting, API integration, authentication, version control systems, and others.

Intermediate working knowledge of network diagnostic, monitoring, and performance analysis tools and techniques: SolarWinds, netflow, Ekahau, Wire Shark, fault isolation, trace route, Nmap, HPe User Experience Insight, packet capture, and others.

Working knowledge of Cisco, Aruba, Arista, Fortinet, and Juniper network products.

Experience providing enterprise network support in a higher education environment.

Basic knowledge of network automation tools such as Ansible, Terraform, GitLab.

Basic knowledge of open-source platforms such as Linux and FreeRADIUS.

Basic knowledge of major cloud service providers: Oracle Cloud Infrastructure, Amazon Web Services, Google Cloud Platform.



Work Location: This is an on-campus position in Knoxville, Tennessee with some flexibility for hybrid/remote work.



Compensation and Benefits

UT market range: MR14 (Find more information on the UT Market Range structure here)
Anticipated hiring range: $75,000-$90,000
Regular Full Time Exempt

Benefits include: (Find more information on UT Benefits here)
Generous paid leave, accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

Education benefits for employees and their dependents at UT System campuses

Retirement and deferred compensation plans, including 401(k), 403(b), etc.

Comprehensive medical, dental, and vision insurance plans

Employee discounts to attractions, services, and goods