Job Description

General Information:

We are seeking an experienced information technology professional and leader, preferably with experience in higher education financial aid, to provide strategic and operational leadership for an office managing over $240 million in financial aid funds on an annual basis.



Duties and Responsibilities:

Serve as a member of the Financial Aid & Scholarships senior leadership team to:
Develop, revise, and implement policies and procedures that support efficient, compliant business practices.
Establish and communicate a clear vision and tone for the office of Financial Aid & Scholarships.
Identify and advocate for resources and support that promote staff effectiveness and job satisfaction.
Provide direct supervision to the Financial Aid Customer Service team, which is tasked with counseling current and prospective students and parents by providing guidance on application processes, eligibility criteria, federal regulations, application status, and available financial aid options; administering financial aid in compliance with federal, state, and institutional regulations, policies, and procedures.
Provide direct supervision to the Financial Aid Technology team, which is responsible for the technical and functional processes required for the delivery of financial aid awards and funds.
Maintain oversight of all technology functions for the Office of Financial Aid & Scholarships and implement technology strategies to streamline daily operations so the office can keep up with the increased volume of transactions that need to be processed.
Serve as the Data Point Administrator for the administration of the Title IV Aid Programs.
Act as the security manager for the PeopleSoft financial aid module, serving as an adjunct security manager to the SIS Security Manager.
Ensure uninterrupted, secure continuity of services across all Department of Education and other relevant third-party sites for daily office operations.
Successfully troubleshoot technical issues and process technical requests in a timely manner.
Management of the financial aid automated system, including the development and documentation of procedures, and monitoring any and all changes in current financial aid software programs.
Serve as the office point of contact between JMU’s IT department and serve as the departmental leader for Reengineering Madison initiatives.
Qualifications:

Required:

Bachelor’s degree in Higher Education Administration, Information Systems, Business Administration, or a related field with significant experience directly related to the position.
Demonstrated experience providing leadership for technology supported operations in a complex, highly regulated environment, preferably within higher education.
Supervisory or leadership experience, including oversight of staff and the ability to foster staff development.
Expertise with enterprise systems, preferably a student information system or financial aid system, including system functionality, security access, reporting, and troubleshooting.
Coding and website development.
Demonstrated proficiency in working with cross-functional teams.
Demonstrated problem-solving abilities and strong strategic thinking skills, including long term planning for system upgrades and integration of technology.
Preferred:

Knowledge of Federal Title IV financial aid regulations


Additional Posting Information:

JMU’s Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit https://bit.ly/2OTF1NG.



Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.